Returns & Refunds
Not quite right? Here’s exactly how returns, replacements and refunds work at AFAQ.
Return window
You may request a return within 14 days of receiving your order, subject to the conditions below.
Conditions for return
- Items must be unused, unopened and in their original, sealed packaging.
- For food-safety reasons, opened or used consumables (coffee, syrups, sauces, powders, beverages, milks) can’t be returned unless they arrived damaged, defective or incorrect.
- Proof of purchase (your order number) is required.
Damaged, defective or incorrect items
If you receive a damaged, defective or wrong item, contact us within 48 hours of delivery with photos. We’ll arrange a replacement or full refund at no cost to you.
How to start a return
Message us on WhatsApp at +20 107 090 1105 or email hello@afaqtrade.com with your order number and the reason for the return.
Refunds
Once your return is received and inspected, approved refunds are issued to your original payment method (or as store credit / cash for cash-on-delivery orders).
Equipment & machines
Professional equipment is supplied on a quote basis and may carry manufacturer warranty terms. Equipment returns are handled case by case. Please contact our trade team.
Need to start a return?
Have your order number ready and reach us directly.